Questions about an order, a product label or a lot’s documentation? The Resolve BioLabs support team is here to help.
Help us answer faster
- For order questions, include your order number.
- For documentation requests, list the product name, quantity and lot number.
Protect your information
Never send payment card numbers, passwords or other sensitive details by email. Our team will not ask for them.
Returns
All returns must be authorized before anything is sent back. Review the Shipping & Return Policy for eligibility and steps.
Wrong shipping address?
Write to us as soon as you notice the mistake. We will do what we can before dispatch, but once an order has shipped it cannot be redirected.
Common questions
Many common questions are already answered here.
Batch documentation
Looking for a certificate of analysis?
Research use only. Resolve BioLabs supplies materials for laboratory study, not for human or animal use.